Refund policy

 

Return and Refund Policy

At Wincap Holdings, all merch and apparel are custom-printed on demand via our manufacturing partner, Printful. Because items are produced specifically for you when an order is placed, we do not accept returns or exchanges for buyer’s remorse or incorrect size selection. Please double-check all product size charts before placing your order to ensure the best fit.

If your order arrives damaged, misprinted, defective, or if you received the wrong item, we will happily replace it or issue a full refund at no extra cost to you. Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

To request a replacement or refund, please reach out to us directly at mitch@wincapholdings.com or through our contact page. Please include your order number, a brief description of the issue, and clear photos showing the defect, damage, or incorrect item. Once inspected and verified, we will arrange for a replacement to be printed and shipped to you immediately, or process a refund back to your original payment method.

Please note that if you provide an address that is considered insufficient by the courier, the shipment will be returned to the fulfillment facility, and you will be responsible for reshipment costs once an updated address is confirmed. Likewise, shipments that go unclaimed are returned to the fulfillment center, and you will be liable for the cost of reshipping the order. If you have any additional questions regarding your order or this policy, please email us anytime at mitch@wincapholdings.com.